Never argue with residents - that's a bone-chilling experience. Even if you're a hundred percent right and the resident is completely wrong, never engage in an argument. Instead, document the issue and escalate it to the community management board. It's the responsibility of the management board to address residents' concerns. Whether they resolve the issue or not, sometimes the security guards may not even be aware of the outcome. Many guards cannot tolerate this situation. Some even say, "I'm so angry that I'm about to vomit blood - she's clearly wrong, but she still insults me!" That's why patience is crucial when providing security services for residential communities
Experience in Providing Security Services for Residential Communities
Never Argue with Residents! Absolutely never engage in arguments with residents – that's a blood-chilling experience. Even if you're a hundred percent right and the resident is completely wrong, never argue. To handle this, document everything and then present it to the community management board. The management board will deal with the residents. Even if they resolve it or not, sometimes the security guard may not even be aware of the outcome. Many cannot tolerate this situation. Some even say, "I'm so angry that I'm about to vomit blood - she's clearly wrong, but she still insults me!" That's why patience is crucial when providing security services for residential communities.
Security Guards Should Be Pleasant and Friendly! The second experience is to be pleasant and friendly. If you perform well in the first experience, you will be able to demonstrate the second experience. You have to be nice, you have to be friendly, you have to appear as "an innocent, adorable golden deer"! Rest assured, you will receive a lot! Food, snacks, lucky money, birthday gifts! Even when you come back from a trip, there are gifts for the security guard – that's the life! But if you're not the type to be pleasant and friendly, it'll take a while! Professional security services for residential communities must be like this! Remember to "ask everyone, greet everyone"! No matter how angry or annoyed you are, when you meet residents, you must smile, be welcoming, and greet them. Remember, never wear a criminal face when working in this field! Although people like strong, strict security guards, they don't like a guard with a grim and unpleasant face! Sooner or later, they'll cause trouble to get you fired! Then, whether you like it or not, you have to accept the "redeployment order"! Check out the Regulations on Staff Deployment for more information.
Enthusiastically Assist and Support Residents The fourth experience is to be enthusiastic when necessary! Whenever you see residents need help such as parking their cars, carrying heavy objects, etc., you must act quickly, urgently, and enthusiastically. If you do this well, your bonus points will not be few!
Maintain Proper Distance The fifth experience is to know how to maintain distance! You must distinguish who is the master and who is the servant! Don't be overly enthusiastic (contrary to the fourth experience). Only assist or carry things that the homeowner needs help with. Don't touch personal belongings like their bag, backpack, or purse unless they ask.
Avoid Peeking into Residents' Homes If you're assigned to patrol, you must patrol and observe. However, you must observe discreetly! You should look down or around. Don't peek or stare into residents' homes! Especially if you see residents inside having fun, don't stop to watch, it's very inappropriate! To become a reputable security service for residential communities, don't do that!
Respect Prohibitions If a residential community has hired security services, the residents are likely affluent. Affluent people are often business owners. Business owners are very superstitious. Therefore, in the morning, when they go to work, some are very averse to meeting girls or encountering anyone with an unhappy face. So if you're assigned to patrol early in the morning, remember this and try to avoid. If you can't avoid it, when you see a car passing by, smile and greet. Remember the lesson of "the bird and the ring".
Some families perform rituals on the 2nd and 16th days of the lunar month. Never pass by and stand watching or show displeasure. Many families have different religious beliefs... you must respect and not violate their prohibitions.
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